What does “the new normal” look like?

tmgroup logo

Just under a year ago, tmgroup embarked on a new research project to better understand how conveyancers, estate agents, and other property professionals alike were coping with unprecedented market conditions. The findings of over 600 respondents were captured in our “Thriving in a Pandemic” report, which revealed how the market had fared physically, mentally and financially in the immediate wake of the covid-19 outbreak.

Download PDF • 4.01MB

“Skills shortages and a lack of adequate systems and technology have made it difficult for property professionals to meet client expectations against unprecedented demand.”

The pandemic helped to drive the collaboration agenda

It was instantly clear that there had been a range of positives that firms and individuals were able to take from the year. Flexible and remote working were the single largest positives, but the greater acceptance of digital working, which went hand in hand with a more distributed workforce, was also considered a major plus. There was also recognition that the pandemic had helped drive the collaboration agenda as well.

Sheer pressure on the industry made it difficult to meet client expectations

The research also offered opportunity for property professionals to share their hopes and fears for the months ahead. Reflecting on a period of unimaginable disruption, they cited:

  • Workloads, unrealistic expectations and time pressures as key causes of stress

  • Frustrations around the lack of capacity to handle the volume of work

  • Skills shortages and a lack of adequate systems and technology making it difficult to meet client expectations

  • Concerns about the (then) imminent end of Stamp Duty holiday, the will we/ won’t we of Brexit, and the forthcoming covid vaccination programme

The dust is beginning to settle on “the new normal”

But a lot has changed since then… The Stamp Duty holiday is almost over, the covid vaccination programme is well-underway, and we (at last) have some clear direction with Brexit. The world is slowly returning to a “new normal”, but what does that look like?

As businesses are deciding where to draw the line with flexible working, what technology and operational changes they’ll need to make to work more efficiently, and how high on the agenda they’ll be placing staff wellbeing, we’re inviting property professionals once again to lend their voice to this collaborative piece of research and share their thoughts on “The new normal”.

Want to get involved? Keep an eye out for our survey COMING NEXT WEEK and our eclectic prize draw - including helicopter flights, Michelin Star restaurant experiences, spa breaks, and more!